Privacy Policy

1. Introduction

Veggie Point ("Veggie Point", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you use the Veggie Point mobile application, website, and related services.

This Privacy Policy explains what information we may collect, how we may use it, when we may share it, and the choices available to you when you use Veggie Point.

By using Veggie Point, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use the Service.

2. Information We May Collect

The information collected depends on how you use Veggie Point and which features you choose to use.

2.1 Account and Contact Information

• Name or other identification details you provide.
• Mobile phone number.
• Email address, where provided.
• Login, verification, or account-related information.

2.2 Delivery and Pick Up Information

• Delivery address and related address details.
• City, postal code, landmark, society, office, or other address information you provide.
• Information required to process a Pick Up order.
• Location information where you choose to provide location access for address or delivery-related functionality.

2.3 Order and Transaction Information

• Products you browse, add to your cart, or purchase.
• Order details, quantities, prices, discounts, delivery or pickup information, and order status.
• Customer support requests and information you provide about an order.
• Payment-related transaction information required to confirm and process an order.

2.4 Device and Technical Information

When you use the Service, we may receive technical information such as device type, operating system, application version, IP address, browser information, identifiers, crash information, and information about how the Service is used, depending on the technology and permissions used by the app.

2.5 Usage Information

We may collect information about how you interact with the Service, such as pages or screens viewed, searches, product interactions, session information, and general usage patterns.

2.6 Information You Provide to Support

If you contact Veggie Point support, we may collect the information you provide in your communication, including order details, contact information, screenshots, photographs, or other information needed to investigate and resolve your request.

3. Cookies and Similar Technologies

Where the Veggie Point website or other supported services use cookies, pixels, local storage, analytics tools, or similar technologies, these technologies may collect information about how you use the Service.

These technologies may help us keep the Service working, remember preferences, understand usage, measure performance, improve the customer experience, and identify technical issues.

You may be able to manage cookies through your browser or device settings. Disabling certain technologies may affect some website functionality.

4. How We Use Your Information

We may use information collected through Veggie Point for purposes including:

• Creating and managing your account.
• Processing and fulfilling orders.
• Arranging Delivery or Pick Up.
• Confirming orders, payments, cancellations, refunds, and order status.
• Providing customer support and responding to your requests.
• Sending essential service communications such as OTPs, order confirmations, delivery or pickup updates, and security notifications.
• Sending promotional communications where permitted and according to your communication preferences.
• Maintaining the security and reliability of the Service.
• Detecting, preventing, and investigating fraud, misuse, unauthorized activity, and security incidents.
• Understanding how customers use the Service and improving products, features, performance, and user experience.
• Diagnosing errors, crashes, and technical problems.
• Complying with applicable legal, regulatory, accounting, or other obligations.

5. Location Information

Veggie Point may request access to location information where it is needed for address selection, delivery-related functionality, or other location-based features.

Location access is controlled through your device permissions. You can manage location permissions through your device settings.

Veggie Point should not request precise location information unless the relevant app feature requires it and the applicable device permission has been provided.

6. Payment Information

Payments may be processed through third-party payment providers supported by Veggie Point. Depending on the payment method used, the payment provider may collect and process payment information under its own privacy policy and terms.

Veggie Point may receive transaction information necessary to confirm the payment and associate it with your order. We do not need to store your complete card or banking credentials when those details are handled directly by the applicable payment provider.

7. How We Share Your Information

We may share information where reasonably necessary to provide and operate the Service, including with:

• Service providers that help us operate the app, website, hosting, customer support, analytics, communications, or other technology services.
• Payment providers for processing and confirming transactions.
• Delivery or fulfillment partners where required to complete Delivery or Pick Up orders.
• Technology providers that support maps, notifications, analytics, crash reporting, or other app functionality, where such services are used.
• Professional advisers, auditors, insurers, or other service providers where reasonably necessary for legitimate business or legal purposes.
• Government authorities, regulators, courts, or law-enforcement agencies where disclosure is required or permitted by applicable law.

We do not sell your personal information merely because you use Veggie Point.

8. Third-Party Services and Links

Veggie Point may use or link to third-party services. Examples may include payment services, maps, analytics, crash reporting, communication services, or other technology providers.

Third-party services may collect or process information according to their own privacy policies. We recommend reviewing the privacy information of a third-party service before using a feature that connects to it.

Veggie Point is not responsible for the privacy practices of third-party websites or services that it does not control, except where applicable law provides otherwise.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce applicable agreements.

The exact retention period may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials, OTPs, devices, and other account information.

11. Your Choices and Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have rights regarding your personal information. These may include:

• Requesting access to certain personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information where applicable.
• Withdrawing consent where processing is based on consent, subject to applicable limitations.
• Managing certain communication preferences.
• Raising a privacy-related question, complaint, or request through our support channel.

Some information may need to be retained where required by law or where necessary for legitimate business, security, fraud-prevention, dispute-resolution, or transaction-record purposes.

12. Marketing Communications

Where permitted and where applicable consent or another lawful basis is required, Veggie Point may send promotional communications about products, offers, services, or other updates.

You may opt out of promotional communications by using the unsubscribe or preference option included in the communication, where available, or by contacting us.

Even if you opt out of marketing messages, you may continue to receive essential communications relating to your account, orders, payments, delivery, pickup, security, or other Service activity.

13. Children's Privacy

Veggie Point is intended for general grocery shopping and is not designed to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to Veggie Point in a manner that is not permitted by applicable law, please contact us so that we can review the matter and take appropriate action.

14. International Data Transfers

Depending on the service providers and technologies used to operate Veggie Point, personal information may be processed or stored in locations outside your immediate location or outside India.

Where information is transferred or processed across jurisdictions, we will take steps required by applicable law and applicable contractual or organizational safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our Service, technology, business practices, or applicable legal requirements change.

The updated version will display a revised September 24, 2026 date. Where required by applicable law, we will provide appropriate notice of material changes.

We encourage you to review this Privacy Policy periodically so that you remain informed about how your information is handled.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact Veggie Point.